The TriState IT Experts


We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help Ohio, Kentucky and West Virginia businesses increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Spam Protection Solutions

Regain Control over your Inbox with our unique Spam Protection solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At Patriot Tech Services Inc., we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

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      What Our Clients Say

      • Fantastic Support
        Portsmouth

        As the technology and computerization continued to grow in our practice, so did our I.T. support needs. The response time from the previous company that we were using was getting longer and longer, and this became very frustrating. Unfortunately, when a practice is completely dependent upon technology, a slow response time from an I.T. support company is crippling. After I talked with Chris from...

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      • Patriot-Techs brought us into the 21st century

        We are so thankful for Patriot-Tech, they upgraded our old computers and helped us become more productive. It's great because we can help more people if we can do more. Our old computers were so slow. Thanks guys!

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      • Great techs!
        Conover
        USA
        www.asd-usa.com

        Our large Dollar General project could not have been completed without your technicians. They were great at completing the sites they were responsible for quickly and correctly. Helped us finish up ahead of schedule which we appreciated! You are our go-to company for work in OH, WV & KY. Thank you!   Ashley Hill NDS - Automated Systems Design, Inc. (ASD)

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      • Extremely Professional
        Huntington
        CVS

        Tech was extremely professional and great to work with. Our end user was very happy with his performance and his politeness. Thank you for your hard work! Will definitely use again.  

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      • High Praise
        Ashland
        Rainbow Title Co

        Our 3rd party vendor couldn't say enough good things about Patriot's technicians. Their own IT person who supports their products everyday wasn't able to resolve the issue but your guys did!  Even though the vendor was embarrassed, he had high praise for the knowledge and quick work to resolve the issue and get me up and running.  Thank you!

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      Latest Blogs

      Are Businesses Really Considering the Four-Day Workweek?

      100-80-100

      Four-day workweek advocates talk of the 100-80-100 theory. This theory states that employees get 100 percent of their work done in 80 percent of the time while earning 100 percent of their pay. Advocates say that this can be done pretty simply by cutting the number of meetings that an employee has to attend and more conscientiously using technology to get people the resources they need to be extra productive, allowing for what is viewed in many circles as an aggressive scheduling policy.

      The basis behind the four-day change is that studies show that people get burnt out when they don’t get a chance to enjoy their lives outside of work. Business often affects people’s mental and physical health and can cause organizational problems. To be the best business possible, your employees must be productive. Happy workers can go a long way towards meeting that goal. 

      Variables You Need to Consider 

      You need to consider several variables before considering a four-day workweek for your employees. Here are a few

      • Industry Type - Certain industries may find it easier to adopt a four-day workweek due to the nature of their work and flexibility. In contrast, others, such as retail or healthcare, may face more challenges due to operational requirements.
      • Company Culture and Policy - Company culture and existing policies play a significant role in your ability to offer a four-day workweek. Organizations with a flexible and adaptive culture may find it easier to implement changes than those with more rigid considerations.
      • Productivity and Efficiency - One of the major considerations is whether a four-day workweek will maintain or enhance productivity. Studies have shown mixed results, with some indicating increased productivity due to improved work-life balance and employee morale, while others suggest potential drawbacks like longer workdays and reduced efficiency.
      • Financial Implications - Employers need to assess the financial implications of a four-day workweek, including potential costs associated with restructuring schedules, overtime pay, and changes in productivity.
      • Customer Support - Meeting customer demands for support may be challenging for industries that regularly face customers, such as retail or hospitality.
      • Geographic and Cultural Factors - Cultural attitudes towards work and leisure time vary across regions, impacting the acceptance and effectiveness of a four-day workweek.

      The fact that such a large percentage of businesses are considering the viability of a four-day workweek gives credence to how it can positively affect a business. For more great business and technology content, stop back to our blog soon. 

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      Small Businesses Should Be Using These 5 IT Tools

      Data Backup

      Your business’ data is your most valuable asset. This data offers your business essential functionality and utility that simply could not be replicated to scale if it were lost. Therefore, we always recommend that businesses prioritize their disaster recovery planning, including a robust and frequently updated data backup of their entire infrastructure.

      Modern data backups are not only more accessible to businesses of every size (largely thanks to another item on this list), they are also far simpler to manage and more effective for it. We recommend that any backups you implement follow what is known as the 3-2-1 Backup Rule: at least three copies of your data should exist, in at least two locations, at least one of which being offsite and cut off from your infrastructure.

      Cybersecurity

      Did you know that there were over an estimated 30 billion known records breached in Q1 of this year? That’s an insanely high number, especially when Q4 of 2023 saw a tenth of that total.

      A data breach isn’t something that a small or even medium-sized organization can just shrug off. First off, there’s the fact that data has presumably been stolen while it was under your care. This alone is sure to impact your business’ reputation… then there’s all the regulatory consequences you might face, the cost of identifying and resolving the vulnerability after the fact, and ensuring that no further trace of any threat exists. In short, you need to do everything you can to prevent these breaches, monitoring your infrastructure to keep watch for any indication of something going wrong.

      VoIP Communications

      Any business can benefit from saving some costs, and Voice over Internet Protocol telephony is a great means of doing so. Modern telephone systems can operate entirely off the Internet, adding significant utility, accessibility, and value to your business’ phone. With exception to some initial equipment investments (which are largely up to your discretion), the only real cost to VoIP is the price of your Internet service… which you’re already paying anyway.

      That’s right… VoIP allows you to take advantage of a more capable phone system, offering more features and accessibility, for less money than a conventional phone line. 

      SMBs should be paying attention to opportunities like this.

      Cloud

      Speaking of cost savings, there’s another significant expense that SMBs now have the opportunity to avoid with the help of technology: data storage.

      Storage space is expensive. Not only does the server infrastructure itself cost a lot to procure, powering it isn’t exactly cheap… plus, it takes up a significant amount of space that could potentially be used in other ways that might contribute to your business’ monetization. Traditional filing cabinets are worse, as there’s a much more finite limit on the space you have to keep data, and it’s even harder to keep a backup of this kind of data.

      By utilizing the shared storage space of the cloud, however, you can eliminate the need for bulky cabinets or large, expensive server infrastructure in your office… and this is just the start of what the cloud can help you accomplish. The cloud also allows you a variety of other utilities that make doing business easier and more accessible, as well.

      Managed IT

      Finally, small and medium-sized businesses are just as reliant on technology as the big businesses are. The only real difference is the fact that the big businesses can much more easily afford to maintain internal teams to keep all their technology functioning.

      This doesn’t mean that SMBs have to go without, however. Managed IT services exist to help businesses of all sizes keep their technology working for them and their needs. Monitoring a business’ infrastructure can reveal issues that, if left unresolved, could lead to security or operational issues. Plus, a business’ team can always use a resource to turn to for support and assistance with the everyday technical issues they might experience.

      As a Managed Service Provider, We Can Deliver All of the Above…and More!

      Patriot Tech Services Inc. has helped many businesses around TriState fulfill their IT needs, and we’d love to help your organization as well.

      Give us a call at 877-874-4629 to get started.

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      How to Effectively Measure and Use Data Backup and Disaster Recovery Metrics

      Today, we will explore the three most important metrics for data backup and disaster recovery: recovery time objective (RTO), recovery point objective (RPO), and backup success rate.

      RPO (Recovery Point Objective)

      No one anticipates a disaster, but if you experience one, you want to be prepared with the minimum amount of data you need to maintain operations. Simply put, you likely will not be able to keep all your data in the event of a data loss incident, so you have to prioritize the important stuff first. You’ll have to assign a value to your data to determine which types are more important, then take measures during the backup process to ensure that you’re treating it appropriately. For example, there are regulations and compliance requirements for certain types of data that must be considered. More often than not, the most important data, like customer information and financial records, will have low RPO, while less important data might have higher RPO.

      RTO (Recovery Time Objective)

      Establishing realistic expectations for how long it takes to get back to work after a disaster is also crucial. RTO is the acceptable level of downtime associated with recovering data and restoring business operations following a disaster. One way to gauge this is to ask yourself how long your business will take to get back to an acceptable level of operations, as well as what systems must be in place to make it happen. The important thing here is to get back to work with minimal loss and to continue functionality without running a loss. If you can do this, then a disaster won’t impact you as harshly as you might expect.

      Backup Testing and Success Rate

      With RPO and RTO in mind, you can create a backup system that allows you to maintain operations and minimize data loss, provided it works the way it should. You should test your backup solution to ensure that it works appropriately toward your goals. You’ll want to measure the amount of failed backups versus the amount of successful backups and keep the successes as high as possible—at least 95 percent, if not higher.

      In general, it’s a good idea to regularly test your backup system to ensure that it works for when you will need it most.

      Implement Data Backup and Disaster Recovery Today

      If your business doesn’t have data backup and disaster recovery, you’re playing a dangerous game. You could be risking everything you have built needlessly. We recommend you work with Patriot Tech Services Inc. to identify opportunities to be proactive with your data backup. Call us today at 877-874-4629 to learn more.

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      Latest Blog Entry

      There has been a lot of talk about ways to get more productivity from your staff. One idea floated a few years ago was reducing the number of days people work to four. Now, if you think, “How does working one less day improve worker productivity?” you aren’t alone. This week...

      Latest News

      Patriot Tech Services Inc. launches new website!

      Patriot Tech Services Inc. is proud to announce the launch of our new website at www.patriot-techs.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

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