The TriState IT Experts


We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help Ohio, Kentucky and West Virginia businesses increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Spam Protection Solutions

Regain Control over your Inbox with our unique Spam Protection solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At Patriot Tech Services Inc., we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

Managed IT Questions?

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      What Our Clients Say

      • Fantastic Support
        Portsmouth

        As the technology and computerization continued to grow in our practice, so did our I.T. support needs. The response time from the previous company that we were using was getting longer and longer, and this became very frustrating. Unfortunately, when a practice is completely dependent upon technology, a slow response time from an I.T. support company is crippling. After I talked with Chris from...

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      • Patriot-Techs brought us into the 21st century

        We are so thankful for Patriot-Tech, they upgraded our old computers and helped us become more productive. It's great because we can help more people if we can do more. Our old computers were so slow. Thanks guys!

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      • Great techs!
        Conover
        USA
        www.asd-usa.com

        Our large Dollar General project could not have been completed without your technicians. They were great at completing the sites they were responsible for quickly and correctly. Helped us finish up ahead of schedule which we appreciated! You are our go-to company for work in OH, WV & KY. Thank you!   Ashley Hill NDS - Automated Systems Design, Inc. (ASD)

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      • Extremely Professional
        Huntington
        CVS

        Tech was extremely professional and great to work with. Our end user was very happy with his performance and his politeness. Thank you for your hard work! Will definitely use again.  

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      • High Praise
        Ashland
        Rainbow Title Co

        Our 3rd party vendor couldn't say enough good things about Patriot's technicians. Their own IT person who supports their products everyday wasn't able to resolve the issue but your guys did!  Even though the vendor was embarrassed, he had high praise for the knowledge and quick work to resolve the issue and get me up and running.  Thank you!

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      Latest Blogs

      The Problem With Devaluing Employees

      Management Devaluing Employees

      One of the most destabilizing things that can happen to a business is when people who function as leaders lash out at their subordinates. This can cause serious problems for the overall viability of the business. There are many reasons that management can get frustrated: lack of productivity, holes in communications, etc. Whatever it is, however, there is a certain way to do things that will not alienate your entire workforce when dealing with problems you encounter. 

      There are a few things that you can do to help avoid this tragic scenario. You can hire the right people for the job. A lot of the time, the people who frustrate management the most in any endeavor are the people who either think they already know what to do and waste time and resources doing it inefficiently or who claim to work well with a team only to alienate and mismanage people.

      As a manager, it can be frustrating when people don’t do their jobs up to expectations. Still, it’s a whole other issue when those people both interrupt the potential efficiency with personality deficits and blame everyone else for the group’s inefficiency. That’s why it is important to do regular (annual should be fine) employee reviews that not only help management understand how an employee fits in their current role, but also to give the employee a ground floor for productivity.

      The next thing that you can do is understand that the people that work inside your organization not only depend on it to feed their families and have a place to live, they also are people and can get careless and tired and bored if the situation presents itself. The best thing you can do in this scenario is to be consistent. Maintaining consistency when dealing with your staff (unless that consistency is malicious) is important because, ultimately, your employees are the ones that do all the things that make your business successful or a complete failure, and if they need to guess about how they will be received (in success or failure), they won’t care as much about the job they do.

      Additionally, we all know that the customer is always right…but they aren’t. Companies that are competing for customers’ business, need to make people feel valued over anything else. Times have changed a bit and that feeling shouldn’t come at a worker’s expense. Now that most everything is service-oriented, level heads need to prevail. When a manager just berates their subordinates, especially when they do it in front of others, it can really make a person dislike their job.

      Managers have to remember that we’re all customers to some degree, and many people will do what they need to devalue products and services to get a discount or something complimentary. Not every situation with an unhappy customer is the result of employee mistakes or incompetence.

      Having said all that, there are times when employees need to be reprimanded, but it should be handled professionally. No one likes getting screamed at, so any manager that wears his/her feelings on their sleeve, should take some time to cool down and make a list of line-items to hit on rather than just losing control and making the whole situation worse.  

      Running a business is chock-full of challenges, but there is nothing that will test your mettle more than managing other people. If you would like to see more content about business and technology, return to our blog soon.  

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      Which Leadership Style Do You Tend to Use in Your Business?

      What Leadership Style Seems Most Familiar to You?

      Autocratic Leadership

      If you tend to make business decisions with complete independence and minimal delegation, you meet the criteria to make you an autocratic leader. This leadership style can be immensely helpful when control and decisiveness are necessary, as decisions can be made and acted upon more quickly.

      Still, autocratic leadership has some drawbacks: it can lead to micromanagement and stifle creativity. These drawbacks can be mitigated somewhat by adding different leadership styles to your team.

      Bureaucratic Leadership

      If you defer to the rules and traditions, maintain a clear chain of command, and generally adhere to proven and traditional methods of doing things, you most likely exhibit a more bureaucratic style in your leadership methods. This can be extremely effective—particularly in well-established businesses, as it helps make operations more predictable and consistent. That said, this level of commitment can also stifle innovation amongst the team and is often not well suited to a company invested in rapid growth.

      Coaching Leadership

      If you structure your internal teams by considering each employee’s strengths and capabilities, you likely follow a coaching (or conscious) leadership style. By assigning team members new tasks and providing feedback to help them improve—particularly through collaboration amongst their peers—you help grow the skills your business will need to succeed. This form of leadership can also infuse your business with a strong company culture that sometimes lasts longer than some people’s employment.

      However, this approach doesn’t necessarily work with every employee and often requires a significant time investment. However, succeeding in these efforts can help boost performance to significant levels.  

      Democratic Leadership

      A team where everyone has a voice and is encouraged to collaborate is one where the leader follows a democratic leadership style. This allows numerous perspectives to play into the equation, which both helps keep employees engaged and ultimately improves outcomes. That said, this approach to leadership can be time-consuming and runs the risk of some decisions being swayed by people without the perspective to make informed choices.

      Laissez-Faire Leadership

      Laissez-faire leadership (literally translating to “let them do” leadership) is based on trust, empowerment, and autonomy. Instead of guiding every single step of a process, laissez-faire leaders hold their team members accountable for their roles and responsibilities while focusing on the higher-level tasks required to keep the business running. Many employees feel valued while working under this management style, but it can leave new employees without the guidance they’d like and established employees working in silos.

      Pacesetting Leadership

      If someone spends time “in the trenches” with their team, setting a high example and holding their employees to an equally high standard, they use a pacesetting strategy to guide their leadership. This approach significantly supports morale and helps encourage a team to feel motivated and gratified.

      However, it is important that the pace isn’t unrealistic, which can demotivate a team and accelerate burnout, and that leadership is still willing to accept input and feedback.

      Situational Leadership

      With so many different personalities and circumstances present in most businesses, there’s rarely one approach to management that works all the time. A situational leader adjusts their style to reflect the reality they are operating in, enabling them to be flexible and communicate more effectively to better lead their team.

      There are some challenges to pulling this approach off as well. These kinds of leaders need to be able to balance short-term and long-term business needs while also maintaining some level of familiarity with effectively every function within the business.

      Strategic Leadership

      Strategic leadership combines executives' interests with those of the rest of a team. It focuses on seeing everyone succeed in accomplishing the standard business goals—being more productive, collaborating more effectively, and increasing accountability are just some examples. This approach can work great, as it helps raise all ships, but it is also important to balance a focus on the future with attention to the present.

      However You Tend to Lead, We Can Equip Your Team for Success!

      Regardless of which of these approaches resonated with you the most—or if you’ve decided to try a different one—having the right technology for your business will help you optimize its operations even more and become an even more effective leader.

      That’s where we come in. If you’d like to learn more about the IT solutions and services we provide to help make your business more efficient, secure, and productive, call us at 877-874-4629 today.

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      3 Huge Benefits of Adding Help Desk Support to Your Staff

      Improved Operations

      You cannot leave IT support to your employees, especially when they have not been trained and lack the technological experience to solve specific problems. Sometimes, businesses might leave it to their employees to solve their own technological challenges, but this is counterintuitive. By giving your employees someone to ask about IT-related issues they might experience, you can make your team more effective and efficient.

      More Generous Billing

      Help desks used to essentially make their fortunes by charging by the hour or by contact. In essence, their business model was based around indirectly exploiting your employees who would contact them for assistance with any small thing that was challenging them (and sometimes taking too long to solve the problem). If employees know they are costing the business too much money by asking for help, they might not seek out the help out of fear of retribution. A comprehensive managed help desk, on the other hand, provides a consistent billing structure that you can easily budget for. If your employees know it’s okay to ask for help, they will be more likely to do so.

      Decreased Downtime

      One big challenge that comes from failing to ask for help in a timely manner is the downtime that can occur as a result. If your employee is responsible for maintaining their own desktop, you can bet that they will have questions that they don’t immediately have the answer to. Instead of just hoping they will figure it out, give them access to someone who knows unequivocally how to solve all of their problems: an outsourced help desk.

      A Help Desk is the Right Call for Your SMB

      Offering your employees a help desk is one of the best ways to improve your organization's operations. It ensures that your team stays productive and gives them more time to do what you hired them to do. The extra productivity and efficiency might be just what your business needs to get the edge over your local competitors.

      If you are ready to commit to a managed help desk solution, Patriot Tech Services Inc. can provide you with our best-in-the-business services, designed to save you money while improving efficiency. Call us at 877-874-4629 to learn more.

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      Latest Blog Entry

      Running a business can be tough and result in a lot of frustration from staff, management, and customers. Sometimes that frustration can boil over and cause consternation among the core elements that need to function for a business to be successful. This week, let’s look at ...

      Latest News

      Patriot Tech Services Inc. launches new website!

      Patriot Tech Services Inc. is proud to announce the launch of our new website at www.patriot-techs.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

      Read more ...

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