The TriState IT Experts


We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help Ohio, Kentucky and West Virginia businesses increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Spam Protection Solutions

Regain Control over your Inbox with our unique Spam Protection solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At Patriot Tech Services Inc., we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

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      What Our Clients Say

      • Fantastic Support
        Portsmouth

        As the technology and computerization continued to grow in our practice, so did our I.T. support needs. The response time from the previous company that we were using was getting longer and longer, and this became very frustrating. Unfortunately, when a practice is completely dependent upon technology, a slow response time from an I.T. support company is crippling. After I talked with Chris from...

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      • Patriot-Techs brought us into the 21st century

        We are so thankful for Patriot-Tech, they upgraded our old computers and helped us become more productive. It's great because we can help more people if we can do more. Our old computers were so slow. Thanks guys!

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      • Great techs!
        Conover
        USA
        www.asd-usa.com

        Our large Dollar General project could not have been completed without your technicians. They were great at completing the sites they were responsible for quickly and correctly. Helped us finish up ahead of schedule which we appreciated! You are our go-to company for work in OH, WV & KY. Thank you!   Ashley Hill NDS - Automated Systems Design, Inc. (ASD)

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      • Extremely Professional
        Huntington
        CVS

        Tech was extremely professional and great to work with. Our end user was very happy with his performance and his politeness. Thank you for your hard work! Will definitely use again.  

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      • High Praise
        Ashland
        Rainbow Title Co

        Our 3rd party vendor couldn't say enough good things about Patriot's technicians. Their own IT person who supports their products everyday wasn't able to resolve the issue but your guys did!  Even though the vendor was embarrassed, he had high praise for the knowledge and quick work to resolve the issue and get me up and running.  Thank you!

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      Latest Blogs

      Opportunity Cost, Return on Investment, and Saving Money with Technology

      Understanding Opportunity Cost

      To calculate the opportunity cost of technology, you first need to consider its features and benefits. Opportunity cost is how much your organization loses as a result of not leveraging these features and benefits. For example, let’s consider the opportunity cost of not having a productivity suite for your business with all of its modern-day amenities. You lose a lot without access to these apps, cloud access, integrated communications solutions, and secure file sharing—so much that it could be to your business’ detriment.

      The Value

      There is one glaring problem with calculating opportunity costs for your business: you need to understand the technology before you can make an accurate estimate for it. You’ll have to consider how other organizations have used it to solve similar problems and how other technology solutions can address the same challenge. You would then compare these solutions side-by-side to determine which one of them would provide a better return on your investment.

      Making Tough Decisions

      While statistics make deciding things easier, they are not always the be-all and end-all. You also must consider your organization’s specific needs and how these solutions are actually going to address them. If your organization does not lose anything regarding opportunity cost by working with cheaper software, then perhaps that is the best way to get the highest ROI.

      On a similar note, though, if there is a significant opportunity cost to a potential solution—perhaps one that would help you drive more sales or open up your services to new clients or markets—then the feature-rich solution is worth the investment. Again, knowing your business inside and out will help you make the best decision possible with your IT solution acquisition.

      Let Us Help Your Business

      If you need assistance with your technology management, Patriot Tech Services Inc. has a plethora of knowledge you can leverage to benefit your business. We can help you identify the best return on your investment and ensure that you won’t be leaving any unaccounted-for opportunity costs on the table. Learn more by calling us today at 877-874-4629.

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      Some of the Best Practices for Internal File Sharing

      Focus on Data Protection

      Most file sharing occurs during work hours, making robust data protection standards essential. Rather than relying on lax measures, prioritize data protection by integrating solutions that enable secure file exchange within email, thereby avoiding the need for third-party platforms.

      Business-Class > Consumer-Grade

      Consumer-grade file-sharing services often pose security vulnerabilities and compliance issues. Choose a solution that offers comprehensive security controls, such as access management, expiration settings, and e-discovery features, to ensure regulatory compliance and data protection.

      Embrace Cloud-Hosted Platforms

      Regardless of your organizational requirements, using a cloud-based file-sharing solution offers significant advantages, such as rapid deployment, high-performance and fully managed infrastructure, and, most of the time, comprehensive backups.

      Consider Integrations

      Instead of standalone file-sharing systems, choosing more integrated systems that incorporate essential functionalities like email security and other services is prudent. Streamlining your software ecosystem without compromising security will enhance efficiency and improve file security.

      Provide Comprehensive Training

      Effective file-sharing systems require thorough training to take full advantage of. Educate your staff on data handling best practices, the risks associated with improper data management, and the specific procedures your company chooses when you are using file-sharing platforms.

      Balance Security and Usability

      While maintaining robust data security is crucial, ensuring ease of use is equally important, especially for dispersed workforces. Choose business-class solutions that offer consumer-grade usability to minimize the risk of compromised data security due to user error.

      We Can Help!

      At Patriot Tech Services Inc., we specialize in optimizing data flow, enhancing file security, and facilitating efficient file sharing for organizations. Contact us today at 877-874-4629 to talk to one of our knowledgeable consultants about your organization's IT.

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      How to Keep Engagement Up (Even in a Remote or Hybrid Workplace)

      How can you foster engagement in remote and hybrid work environments, whether new to remote work or looking to improve your existing practices? Let’s explore.

      What Does Hybrid/Remote Workplace Engagement Look Like?

      Workplace engagement refers to the commitment, motivation, and connection your employees feel toward their work and organization, whether their particular workplace is in the office or elsewhere. It's about creating an environment where employees feel valued, heard, and part of a community, even when not working next to one another.

      To create such an environment, it is important to recognize the hallmarks of a solid workplace culture, whether your team works in-house, remotely, or a hybrid combination of the two.

      Fortunately, these hallmarks are fairly easy to spot:

      • Clear and consistent communication between team members
      • Regular feedback and recognition being shared amongst departments and coworkers
      • Opportunities for professional growth and upward mobility in your organization
      • A strong sense of team and company culture
      • Support for work-life balance and mental health

      If you can help cultivate these trends in your business, you’re on the right path. That said, utilizing a dispersed workforce adds pretty unique challenges to this process. Building a culture and shared purpose can be hard when your team is spread out and quite possibly feeling isolated. That’s before we even consider how complicated virtual communication can be.

      Ultimately, this means you must actively work to keep your company culture alive and well among every employee, not just those in the office. Let’s discuss a few ways to do this strategically to ensure your team members appreciate the value you see in them.

      How to Enhance Company Culture in Remote/Hybrid Workplaces

      Establish Clear Communication and Expectations

      Clear communication is the backbone of a successful work culture, and it’s only more important when remote workers are involved. It is essential to ensure everyone understands their roles, responsibilities, and expectations regarding their work hours, deadlines, project goals, and performance metrics.

      Plus, it's important to establish clear communication channels. These could be email, video calls, instant messaging, or project management tools. The key is to confirm that everyone knows how and when to communicate, reducing the potential for avoidable misunderstandings.

      Prioritize Check-Ins and Feedback

      Regular check-ins and feedback sessions are crucial in a remote setting. They allow managers and team members to connect, discuss progress, address concerns, and provide constructive feedback to offer support. These check-ins, such as weekly team meetings or one-on-one sessions with managers, can be formal or informal, like a quick chat over instant messaging. The goal is to maintain open lines of communication and ensure that everyone feels heard and supported.

      Emphasize Recognition and Rewards

      Recognition and rewards play a significant role in remote employee motivation. They show employees their hard work is noticed and appreciated, boosting morale and productivity.

      This could be as simple as a shout-out in a team meeting, a thank you email, or a small reward for a job well done. The key is to make recognition regular and meaningful, showing employees that they are valued team members.

      Measuring and Tracking Company Engagement

      Measuring and tracking company engagement is crucial for understanding the effectiveness of your remote work culture and hybrid work strategy. It provides valuable insights into what's working and what needs improvement, helping you optimize your business by identifying growth opportunities—whether that opportunity is a team event or a one-on-one sitdown, an in-person affair or a virtual meetup.

      Remote, In-House, or Both… You Need an Engaged Team

      When all is said and done, the very necessary task of maintaining engagement in a remote or hybrid workplace requires a thoughtful and proactive approach. By implementing clear communication, regular check-ins, recognition programs, virtual team-building activities, and a flexible hybrid work strategy, you can foster a strong remote work culture and keep your team connected, motivated, and productive.

      While we can’t play much of a role there, we can provide the tools to help you succeed. Contact us at Patriot Tech Services Inc. to learn more about our IT solutions for the businesses of TriState. Give us a call at 877-874-4629 to learn more.

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      Latest Blog Entry

      Part of doing business is understanding certain types of trade-offs related to the decisions you make. Specifically, we want to highlight opportunity cost as it relates to technology. What is the opportunity cost of technology, and why is it an important concept for a busine...

      Latest News

      Patriot Tech Services Inc. launches new website!

      Patriot Tech Services Inc. is proud to announce the launch of our new website at www.patriot-techs.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

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