The TriState IT Experts


We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help Ohio, Kentucky and West Virginia businesses increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Spam Protection Solutions

Regain Control over your Inbox with our unique Spam Protection solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At Patriot Tech Services Inc., we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

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      What Our Clients Say


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      • Fantastic Support
        Portsmouth

        As the technology and computerization continued to grow in our practice, so did our I.T. support needs. The response time from the previous company that we were using was getting longer and longer, and this became very frustrating. Unfortunately, when a practice is completely dependent upon technology, a slow response time from an I.T. support company is crippling. After I talked with Chris from...

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      • Patriot-Techs brought us into the 21st century

        We are so thankful for Patriot-Tech, they upgraded our old computers and helped us become more productive. It's great because we can help more people if we can do more. Our old computers were so slow. Thanks guys!

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      • Great techs!
        Conover
        USA
        www.asd-usa.com

        Our large Dollar General project could not have been completed without your technicians. They were great at completing the sites they were responsible for quickly and correctly. Helped us finish up ahead of schedule which we appreciated! You are our go-to company for work in OH, WV & KY. Thank you!   Ashley Hill NDS - Automated Systems Design, Inc. (ASD)

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      • Extremely Professional
        Huntington
        CVS

        Tech was extremely professional and great to work with. Our end user was very happy with his performance and his politeness. Thank you for your hard work! Will definitely use again.  

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      • High Praise
        Ashland
        Rainbow Title Co

        Our 3rd party vendor couldn't say enough good things about Patriot's technicians. Their own IT person who supports their products everyday wasn't able to resolve the issue but your guys did!  Even though the vendor was embarrassed, he had high praise for the knowledge and quick work to resolve the issue and get me up and running.  Thank you!

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      Latest Blogs

      Business Continuity Planning is Your Greatest Tool

      Let’s go into how a business needs to prepare to sustain themselves—while keeping their clientele up to speed—with a business continuity plan.

      Why is a Business Continuity Plan So Crucial?

      With digital technology now taking such a prominent role in daily operations, businesses now must deal with more than just potential weather issues and accidents. Now, there are technology interruptions to contend with, sourced from cyberattacks, user errors, and simple bad luck.

      Planning Ahead

      If you are to protect your business from the ramifications of these events, it is important that you create and implement a strategy that prepares you to do so.

      The idea behind a business continuity plan is to enable your business to dynamically adjust its operations so that they can be sustained to the highest degree possible amidst some form of disaster. While a weather event, power outage, or a pandemic likely will create some hurdles, a good business continuity plan can help you find your footing again.

      That’s why we always endorse preparing such a strategy proactively. While your planning is unlikely to completely prepare you for larger events, you will be much more able to react appropriately with a framework to base your response upon.

      However, the planning process is an involved one. Patriot Tech Services Inc. is here to assist you as you prepare for such events, as we’ll guide you through each step involved.

      Staying Engaged

      Of course, your operations are only half the battle. You also want the people who frequent your business to know what is going on throughout this time, so you need to make sure that you are keeping them updated.

      To do so, make sure that you are making use of all your communication solutions, and make sure your audience is getting the information that they need to continue their relationship with you. Adjusted schedules, the best means of contacting you, and any offers that you might be providing are all good things to share—especially on any of your company’s social media accounts.

      Don’t be afraid to use your technology to branch out into other messages as well, especially focusing on the ways that your clients can use what you’ve provided to help them out the most.

      This has already proven to be a difficult time for all kinds of businesses, but if you use technology to its full capability you have a better chance of sustaining your business’ health through the entire situation, however long that may be. For more assistance with your technology, or any support you may need as you use it, reach out to Patriot Tech Services Inc. at 877-874-4629.

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      How to Make Video Conferencing Less Awkward for Everyone

      Video Conferencing is a Different Animal

      There is no denying that having a conversation via video conferencing just feels different to those used to in-person conversations. There’s a reason for this.

      Comparing face-to-face communications to remote conversations and how long we’ve had to grow accustomed to them, it is no wonder that conferencing seems so strange. After all, we’ve been having the former for about 70,000 years while we’ve only experienced remote voice communications for about a century. The human brain has developed to speak as efficiently in a conversation as possible, not talking over someone but picking up immediately after they are finished.

      This is exactly why “awkward silences” are so awkward.

      However, because the signal can take a few milliseconds to reach us, these pauses become unavoidable as we are conferencing, which is where the following scenario comes into play:

      “…and that’s our progress on that so far…”

      “Well, great, spinning off of that, I think—”

      “..Now then, moving on to…oh.”

      “Oh, sorry, thought you were done. Go ahead.”

      “I wasn’t finished, but—no, that’s fine, go ahead.”

      it will ultimately assist your team in cooperating with one another and accomplishing more.

      For more assistance with your collaboration tools, or any of the other technologies your business relies on, reach out to our team of professionals at Patriot Tech Services Inc.. Help is only a call to 877-874-4629 away.

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      Tip of the Week: Three Ways Collaboration Can Be Improved

      1. Establish Standards for Clarity and Concision

      Here’s the thing: while communication is an essential part of your operations, it has the potential to become a massive time-sink if it isn’t utilized appropriately. We’ve all found ourselves in those meetings that seem to go on and on when the important part could have been covered in five minutes. Any of your collaborative solutions could easily be used in the same way… not the ideal situation when working with a remote team.

      Make sure your team is using the tools you have provided intelligently and subscribing to the keep-it-super-simple rule as much as they are able. You may find it useful to create a company shorthand to use to help clarify the context of a message. For instance, if something is purely informative and doesn’t need to be acknowledged, a quick label of NRN (No Response Needed) would help save the recipient some time. Every business operates a little differently, so figure out what works best for you.  

      2. Use the Right Tool for the Job

      Of course, there are almost as many means to communicate within a business as there are things to be communicated (or so it can sometimes seem). This is for a purpose, as different messages and conversations may be better suited to one format than they are another.

      Have you ever tried to announce something to a group over an instant message? Unless you’ve stuck the aforementioned NRN label to it or directed anyone with questions to reach out separately, your message is bound to be lost in the crowd before long. In this case, an email would be the better option for you to use. Just as often, you’ll need to quickly inform another individual of something, and an IM would allow you to do so more effectively than an email would.

      This principle extends to any of your business communications, including virtual meetings and other remote-friendly operations.

      3. Review What Works and What Doesn’t

      So, find a tool to help team members communicate, come up with standards, implement it, and done… right?

      Not so fast. Collaborative processes are just that: processes. This means that there is always room for growth and improvement to take place within them, and that you need to actively and continually figure out how to facilitate this development. It’s just another part of the process.

      Take the time to review how smoothly your collaborative processes function when they are implemented. Go through each step to see where any inefficiencies presented themselves, whether the process stalled due to unforeseen complications or it wasn’t executed properly. Once these points are identified, figure out what can be done to mitigate the impacts, be it adding another bullet point to the process or providing additional training to the employee involved. After the process has been adjusted, do it again, and stress test until it gets better, or a new solution presents itself as an option.

      For help with these solutions, please don’t hesitate to reach out to Patriot Tech Services Inc.. We understand how trying times can test a business and can do a lot more than just offer tips on how to make the most of things. To find out how we can improve your operations with the right technology in place, give us a call at 877-874-4629.

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      Latest Blog Entry

      Disasters, at least in the business sense, have long been underestimated. While you always, always, hear about disasters that are often seen, there are some (as we are witnessing now) that can go under the radar until they strike. Regardless of the nature of the disaster, ho...

      Latest News

      Patriot Tech Services Inc. launches new website!

      Patriot Tech Services Inc. is proud to announce the launch of our new website at www.patriot-techs.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

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