The TriState IT Experts


We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help Ohio, Kentucky and West Virginia businesses increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Spam Protection Solutions

Regain Control over your Inbox with our unique Spam Protection solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At Patriot Tech Services Inc., we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

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      What Our Clients Say

      • Fantastic Support
        Portsmouth

        As the technology and computerization continued to grow in our practice, so did our I.T. support needs. The response time from the previous company that we were using was getting longer and longer, and this became very frustrating. Unfortunately, when a practice is completely dependent upon technology, a slow response time from an I.T. support company is crippling. After I talked with Chris from...

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      • Patriot-Techs brought us into the 21st century

        We are so thankful for Patriot-Tech, they upgraded our old computers and helped us become more productive. It's great because we can help more people if we can do more. Our old computers were so slow. Thanks guys!

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      • Great techs!
        Conover
        USA
        www.asd-usa.com

        Our large Dollar General project could not have been completed without your technicians. They were great at completing the sites they were responsible for quickly and correctly. Helped us finish up ahead of schedule which we appreciated! You are our go-to company for work in OH, WV & KY. Thank you!   Ashley Hill NDS - Automated Systems Design, Inc. (ASD)

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      • Extremely Professional
        Huntington
        CVS

        Tech was extremely professional and great to work with. Our end user was very happy with his performance and his politeness. Thank you for your hard work! Will definitely use again.  

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      • High Praise
        Ashland
        Rainbow Title Co

        Our 3rd party vendor couldn't say enough good things about Patriot's technicians. Their own IT person who supports their products everyday wasn't able to resolve the issue but your guys did!  Even though the vendor was embarrassed, he had high praise for the knowledge and quick work to resolve the issue and get me up and running.  Thank you!

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      Latest Blogs

      VoIP Has the Features You Need in a Complete Communications System

      Traditional Telephone Systems are Antiquated

      Traditional telephone systems are notorious for costing businesses money because they require their own specific infrastructure, which often means running wires, knocking down walls, and adding endpoints throughout the office. Furthermore, it’s difficult to scale a phone system according to your needs, as there is a limited amount of physical space in your office for this infrastructure. Meanwhile, there is a good chance you are paying for bundled-in services like television that you don’t need for your business to run smoothly. It’s just not effective compared to VoIP.

      VoIP Has Plenty of Benefits for Your Business

      If you are considering VoIP for your telephone needs, you can expect the following benefits that will prove helpful to you as you go about your business.

      Lower Costs

      Since VoIP uses your Internet connection—something you already pay for anyway—you are getting more bang for your buck, so to speak. You can add new users and scale according to your business’ needs. Plus, since the VoIP application can be installed on existing hardware, like desktops and smartphones, you don’t have to worry about procuring handsets (unless, of course, you simply want them).

      More Flexibility

      With your traditional telephone system, you are limited to your office where your work phone is located. You can’t exactly take it on the road with you without forwarding it to your personal cell phone, and who wants to do that? With VoIP, you just download the app on your smartphone and there you go; you have your work phone on your cell phone, whether you are in the office or on the move.

      Feature-Rich Systems

      You might enjoy call forwarding, voicemail, and extension assignments, but VoIP does far more than your typical telephone system. You can implement or integrate it with instant messaging capabilities, video conferencing, and so much more, all of which enriches your employees’ experience and allows them to be as productive as possible in their everyday business.

      Get Started Today!

      VoIP can be a tremendous help for just about any business. To learn more, call us today at 877-874-4629.

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      What Should You Expect out of Artificial Intelligence?

      All that being said, AI has advanced to the point where smaller businesses and individuals can take advantage of its capabilities—something that you may be doing even now. Let’s discuss some of the most common modern uses of artificial intelligence in the workplace, and how they foreshadow what could very well be next in workplace AI.

      AI Helps to Automate Processes that Do Little But Eat Up Valuable Time

      In fairness, process automation isn’t exactly a new thing—people have been figuring out how to automate aspects of their workload since the advent of the wheel and agriculture. Having said that, artificially intelligent tools can adapt to new information, unlike most of the process automation we’ve seen in the past.

      Most of the automation we’re accustomed to seeing in the workplace today can be defined as process automation, as it effectively takes care of tasks that would otherwise require human time and attention to be completed. In deploying tools that utilize artificial intelligence to carry out processes, your human resources are freed up to attend to other responsibilities that require a more human creative process.

      AI Helps Generate Insights Quickly and Effectively

      Businesses thrive on data—the more of it that is properly organized, the better. Obtaining, organizing, and analyzing this data, however, is a job that many businesses find to be prohibitively time-consuming and error-prone.

      The algorithms that artificially-intelligent tools rely on can and do make this procedure much more attainable on all fronts. Not only can data be compiled and arranged far more expeditiously, but modern programs can then take that data and infer valuable predictions based on it. In short, an AI can often see patterns that a human can’t, giving the human putting the AI to use actionable data that generally results in better outcomes.

      AI Helps Improve Customer and Client Communications

      Who would you rather work with: a business that repeatedly asks you to provide the same details and statistics about your business each time you reach out to them, or a business that uses what it knows about you from your past interactions to create a more accurate and personalized experience for you? If you’re anything like me, you’ll want to work with a company who knows who they are talking to and what you generally want from them—it saves time and makes your experience far less stressful. Various forms of AI are more often being used to either provide these kinds of answers, or support human employees as they work to do so.

      This is what is known as cognitive engagement, and it serves as a key source of customer service capabilities and streamlining processes. In the medical field, a physician can focus more on patient care, confident that the treatment plan an AI serves up will fit a patient’s needs properly. Businesses could use this kind of AI to handle some of its communications, too, whether that’s through setting up an artificially intelligent chatbot to field basic support questions at all hours, or using it for internal communication and engagement.

      In No Uncertain Terms, AI Can Be Useful Just About Everywhere…

      …and we predict it may very well be! The best part is, there are many ways you could be using some version of AI in your processes right now. Give Patriot Tech Services Inc. a call at 877-874-4629 to learn more about how we can help make your business’ IT work a little harder for you!

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      Patience is a Virtue…Especially Amongst Your Team

      Patience is not a new concept, and it is a sought-after character trait that allows people to work their best with a high degree of consistency. People who get worked up and angry need time to come back from that state of mind, and you can bet that people who get like this are not working their best. Those who are somewhere in the middle and can maintain that level-headed attitude are able to keep their composure, minimize impulsive decision making, and work under pressure.

      Here are a few reasons why you should encourage patience in your employees.

      Patient People Have Better Time Management Skills

      Patient people aren’t so prone to their emotions being disrupted by any little mishap, meaning that instead of complaining about circumstances, they are more likely to sit down and figure out how to address the problem at hand, despite the tight schedule or timeline. They meet deadlines more effectively and they do so with fewer errors.

      Patient People Are Less Stressed

      Patient people will still get stressed out—that’s just a fact of life—but they won’t let it affect their work as much. They are more grounded and less prone to suffer from burnout or overwhelm. Burnout is a serious issue that can affect workers on both the individual level and the organizational level.

      Patient People Are More Creative

      Creativity is something that patient people are generally more effective at, as coming up with actionable ideas rather than just simple concepts is more challenging and requires more attention to detail.

      Patient People Are More Productive

      If a business has productive employees, then the business will operate more effectively. Patience is crucial to productivity. They might not be the hotheaded firebrands that inspire others, but they will generally outperform the less patient folks over time.

      Now that you know the importance of patience and its relationship with productivity, check back next week for how you can improve your own patience so that you can be more cognizant of how it affects your own work performance.

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      Latest Blog Entry

      Ah, the business telephone solution. You know you need it, but you dislike working with your current telephone provider for a number of reasons. You know you can get a better deal if you look around, but we bet that the best deal around is a hosted Voice over Internet Protoc...

      Latest News

      Patriot Tech Services Inc. launches new website!

      Patriot Tech Services Inc. is proud to announce the launch of our new website at www.patriot-techs.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

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