The TriState IT Experts


We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help Ohio, Kentucky and West Virginia businesses increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Spam Protection Solutions

Regain Control over your Inbox with our unique Spam Protection solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At Patriot Tech Services Inc., we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

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      What Our Clients Say

      • Fantastic Support
        Portsmouth

        As the technology and computerization continued to grow in our practice, so did our I.T. support needs. The response time from the previous company that we were using was getting longer and longer, and this became very frustrating. Unfortunately, when a practice is completely dependent upon technology, a slow response time from an I.T. support company is crippling. After I talked with Chris from...

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      • Patriot-Techs brought us into the 21st century

        We are so thankful for Patriot-Tech, they upgraded our old computers and helped us become more productive. It's great because we can help more people if we can do more. Our old computers were so slow. Thanks guys!

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      • Great techs!
        Conover
        USA
        www.asd-usa.com

        Our large Dollar General project could not have been completed without your technicians. They were great at completing the sites they were responsible for quickly and correctly. Helped us finish up ahead of schedule which we appreciated! You are our go-to company for work in OH, WV & KY. Thank you!   Ashley Hill NDS - Automated Systems Design, Inc. (ASD)

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      • Extremely Professional
        Huntington
        CVS

        Tech was extremely professional and great to work with. Our end user was very happy with his performance and his politeness. Thank you for your hard work! Will definitely use again.  

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      • High Praise
        Ashland
        Rainbow Title Co

        Our 3rd party vendor couldn't say enough good things about Patriot's technicians. Their own IT person who supports their products everyday wasn't able to resolve the issue but your guys did!  Even though the vendor was embarrassed, he had high praise for the knowledge and quick work to resolve the issue and get me up and running.  Thank you!

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      Latest Blogs

      Prioritizing Security with Your Messaging Apps

      Today, we thought we would take a few minutes to review the goings on in the social media and messaging space.

      Consolidating Facebook 

      Back in December, the Federal Trade Commission (FTC) filed a lawsuit in federal court against Facebook, claiming that the social media giant has been engaged in anticompetitive conduct and violated antitrust laws. The attorneys general of 46 states, the District of Columbia, and Guam all cooperated with the FTC in an investigation that states Facebook has been engaged in unethical business by acquiring and running would-be competitor apps WhatsApp and Instagram. Facebook’s actions are being scrutinized as they begin to consolidate the management of data throughout their family of apps. 

      Facebook is also accused of restricting third-party software developers from accessing Facebook’s development platform unless they signed legal agreements to only create applications that don’t directly compete with Facebook’s properties. 

      Smaller Messaging Apps Thrive

      With WhatsApp’s recent announcement that all data sent and received on the application will effectively be considered a part of that person’s Facebook profile, a lot of users are looking to change to emerging messaging applications to avoid the security and privacy concerns. Two options include Signal and Telegram. These two options have seen massive growth. Signal has gained 7.5 million new users in a week’s time, while Telegram became the most downloaded app in the United States, adding 9 million new users.

      With WhatsApp now requiring users to share phone numbers, locations, and contacts’ phone numbers with Facebook and its subsidiaries, there is concern about user’s privacy. Facebook has stated that the new privacy policies do not affect messages shared between family or friends, only those messages sent to a business. That fact is largely lost on people who seem to finally be getting a handle on how important their data privacy really is. 

      What do you think? Do you agree with Facebook’s move to consolidate their data collection, or do you think that data privacy is too important for such a powerful company to make these drastic moves? Leave your thoughts in the comments below.

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      Helpful Features Found in Google Docs

      Want to check out Google Docs? It’s free for anyone with a Google account, although if you are going to use it for your business, you should talk to us about Google Workspace. 

      You can log in at docs.google.com to see how the free version works.

      Version History

      Undoubtedly, one of Google Docs’ most useful features must be its referenceable version history. Think about it—you could go back and review how people have edited the document and the rate that progress has been made. This not only enables a higher level of accountability in your work, but it also makes it clear who made certain changes and when these changes were made.

      As a result, it is far clearer to everyone involved who has contributed their share, and how the status of the team’s efforts currently stands. Accessing this area is as simple as clicking File>Version history>See version history and choosing from the list of dates and times provided.

      If you want to restore a file from one of these past versions, it is as simple as clicking the Restore this version button at the top of the screen in the review section when one of the past modifications are selected.

      Interacting with a Document

      Due to the collaborative nature of Google Docs, the likelihood is high that your documents are frequently shared throughout your organization and amongst your clients. Of course, not everyone who has their hands on these documents necessarily needs the capability to make changes—or even leave feedback at all.

      Google Docs enables you to share these documents while also dictating the amount of access that your recipients have—as well as to limit your own capabilities as well, to help you effectively accomplish specific tasks. This can be done by altering how the document is presented, which comes in three modes: Editing, Suggesting, and Viewing.

      Predictably, Editing mode enables a user to make changes. However, with the document set to Suggesting mode, the user can only (as the name would suggest) suggest changes to be made. Likewise, Viewing mode only allows a user to view the document—pretty handy, especially when you’re looking for feedback over collaboration.

      Mobile Capabilities

      Google Docs also comes as a very capable (if limited by the platform) mobile application, enabling your team to potentially make quick reviews and edits while on the move. While we wouldn’t recommend anyone write their next novel from scratch using this method, it can prove handy in a pinch. As you would expect, any changes you make there are reflected to any collaborators you are working with.

      Obviously, Google Docs offers many more capabilities that we encourage you to discover for yourself. For assistance in implementing it for your organization, or more information about the other options available to you, give us a call at 877-874-4629 today.

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      How to Use Google Drive to the Fullest

      Getting Started with a Google Account

      If you have a Google account, you have access to Google Drive. Using your browser, or either the Android or iOS version of the application, you can log in to see your storage space.

      There, you’ll find the root menu, titled My Drive, with options to view items that have been shared with you (under Shared with me) and all Recent documents, ones that have been Starred as important, and those that have been sent to the Trash. You are also provided with an indicator bar that outlines the amount of available storage remaining.

      You can also find any files that Google has deemed to be of high Priority, as well as the folders that are shared within an organization in the Shared drives section—presuming that you’re using a business account.

      Above those options is the New button, providing the user with the ability to create new folders and files of different types, or upload files and folders into the space. These files can cover a wide variety of formats, from the core Google applications of Docs, Sheets, Slides, and Forms to many others.

      Sharing Documents You’ve Created

      There are a few different ways that a document in Google Drive can be shared with another user, whether that’s between sharing access to a folder wherein it is stored, or by sharing the document directly.

      Any document you’ve created can be shared from within it, through the Share button. From there, you can adjust editing permissions for those who you have shared it with and send it to them through a link, either by email or copy-and-pasting it as needed. Alternatively, right clicking the file in your Drive itself will present you with a few options, one of which being to share it.

      When you and your collaborators are inside the document, you will all be presented to the others involved.

      You can also share entire folders via a similar process.

      Restoring Older Versions

      Unfortunately, there is a lot that can go wrong with many hands on a document. To help resolve this shortcoming, Google Drive also saves a record of the document and any changes made to it for 30 days, or the past 100 revisions. From there, you can revert changes back to an older version if needed.

      To do so, access the file and, from the File menu, select Version History. You can then review the saved versions and restore the ones you need.

      Searching for Files and Folders

      Finally, similarly to Google’s original function, Drive also has a search bar that allows a user to Search in Drive, with the option to add more specific criteria.

      Consider Google Drive an Effective Business Solution

      Depending on your circumstance, Google Drive may or may not be the right solutions\\ for your needs. For more information, or to discuss your options, reach out to Patriot Tech Services Inc. at 877-874-4629

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      Latest Blog Entry

      If you asked your average person whether they are okay with their personal information being taken and used by businesses, you’d probably come across quite a bit of dissent. Ironically, it seems that people will give it right over via social media programs, but you are begin...

      Latest News

      Patriot Tech Services Inc. launches new website!

      Patriot Tech Services Inc. is proud to announce the launch of our new website at www.patriot-techs.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

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