The TriState IT Experts


We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help Ohio, Kentucky and West Virginia businesses increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Spam Protection Solutions

Regain Control over your Inbox with our unique Spam Protection solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At Patriot Tech Services Inc., we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

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      What Our Clients Say


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      • Fantastic Support
        Portsmouth

        As the technology and computerization continued to grow in our practice, so did our I.T. support needs. The response time from the previous company that we were using was getting longer and longer, and this became very frustrating. Unfortunately, when a practice is completely dependent upon technology, a slow response time from an I.T. support company is crippling. After I talked with Chris from...

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      • Patriot-Techs brought us into the 21st century

        We are so thankful for Patriot-Tech, they upgraded our old computers and helped us become more productive. It's great because we can help more people if we can do more. Our old computers were so slow. Thanks guys!

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      • Great techs!
        Conover
        USA
        www.asd-usa.com

        Our large Dollar General project could not have been completed without your technicians. They were great at completing the sites they were responsible for quickly and correctly. Helped us finish up ahead of schedule which we appreciated! You are our go-to company for work in OH, WV & KY. Thank you!   Ashley Hill NDS - Automated Systems Design, Inc. (ASD)

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      • Extremely Professional
        Huntington
        CVS

        Tech was extremely professional and great to work with. Our end user was very happy with his performance and his politeness. Thank you for your hard work! Will definitely use again.  

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      • High Praise
        Ashland
        Rainbow Title Co

        Our 3rd party vendor couldn't say enough good things about Patriot's technicians. Their own IT person who supports their products everyday wasn't able to resolve the issue but your guys did!  Even though the vendor was embarrassed, he had high praise for the knowledge and quick work to resolve the issue and get me up and running.  Thank you!

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      Latest Blogs

      How Likely Is It for Remote Work to Continue?

      How Impactful Can Remote Work Be?

      According to a recent survey by Intermedia, there have been plenty of impacts to businesses that should only motivate these businesses to continue it.

      For instance, in this study, owners of the 250 businesses surveyed indicated that they had experienced an assortment of positive influences, such as:

      • Increases in employee availability in 19 percent of these businesses
      • Increased job satisfaction—15 percent—and life satisfaction—seven percent—alike
      • Decreased overhead costs
      • Improved employee attitudes
      • Reduced work-related stress
      • Increased engagement

      These businesses had primarily operated out of a centralized office beforehand, at a rate of 85 percent. Since then, that number has dropped to 26 percent as remote work has been embraced. Conversely, the use of video conferencing jumped up by 27 percent, from 57 percent to 84 percent.

      This makes a lot of sense. After all, many businesses have needed to stay open in order to survive (which will continue for the foreseeable future) while simultaneously trying to preserve the safety of their employees, clients, and customers.

      Will Remote Work Stick Around?

      While it may still seem optimistic to look to a post-pandemic future, it is unlikely that many businesses will resume their unofficial moratorium on remote work. The largest concern that many of the survey’s respondents had were themed around engagement—how to engage and attract new and returning clients when an in-person meeting was once the preferred tactic for doing so.

      It is also important to mention, however, that technology restrictions were not the source of this unease. Just look at the jump in conferencing use that we mentioned above.

      Therefore, it seems overwhelmingly sure that many businesses will continue to implement remote work options in some shape or form even after the immediate need to do so has passed. After all, if a team is happier and more satisfied working remotely while still accomplishing as much as they could in the office, offering that freedom to them only makes sense.

      Patriot Tech Services Inc. is here to help your business deploy and manage its remote teams and technologies, among other crucial IT services. To learn more about the litany of solutions we offer, reach out to us at 877-874-4629.

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      Why Businesses Should Select a Hosted Email Solution

      As you might imagine, your criteria for a business email should differ from what the average private email user may consider.

      A personal email account, or one that a private user would likely make use of, has a few standard qualities:

      • Free to use
      • Limited storage space and features
      • Generic Domain, like gmail-dot-com or outlook-dot-com

      This is all just fine for a private user, but for a business’ purposes, these options fall short. Limited storage space alone would make email far less convenient for the business in question, the lack of features could complicate business processes, and the generic URL renders your communications unrecognizable at first glance. While “free” can be hard to argue with, the costs that you’re trading for that price tag make this option a non-starter.

      Instead, a business will need more control over its email platform, which has led to many hosting their own Exchange servers. While this option works, it is not without its assorted challenges, such as:

      • A need for greater technical skill and experience
      • A larger time investment for set up and maintenance
      • An increased chance of significant downtime
      • Spam filtering will cost extra in time and finances
      • All responsibility belongs to the business for upkeep and updates

      Any one of these issues would be extremely costly on its own, never mind combined. Fortunately, there is another option, one that pairs the benefits of a local email server with the advantages of cloud email.

      Hosted Email

      Businesses now have enterprise-level hosted email solutions available to them that are commonly included in productivity suites. For example, both Google’s G Suite and Microsoft Office 365 have an enterprise-level email paired with each account. Utilizing these platforms can provide a plethora of benefits for your business, such as:

      • No added infrastructure costs
      • Scalable number of accounts
      • No more email infrastructure management
      • Unified billing
      • Built-in productivity suites
      • Built-in management and security
      • No software licensing or maintenance
      • Scalable storage
      • Provided email backup
      • Access from anywhere, at any time

      Need a solid set of productivity solutions for a more business-friendly expense? Give our IT professionals a call at 877-874-4629 to discuss what Patriot Tech Services Inc. can do for you.

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      Ransomware is Still a Major Threat

      What is Ransomware?

      Simply put, ransomware is malware that holds either files or entire drives ransom, until the perpetrator of the attack is paid via cryptocurrency. If the scammer isn’t paid in the time outlined, the data/drives are deleted, and if not properly backed up, lost forever. You can see how this can be a major problem for any business unfortunate enough to be victimized by ransomware. 

      Ransomware has been around for quite a while, but over the past few years, with the availability of an alternate source of payment (cryptocurrency), ransomware attacks have been commonplace. As media attention surrounding these attacks has grown, businesses have started being more vigilant.

      How Businesses Ward Off Ransomware

      It’s not just the one thing that can keep ransomware from being a problem for your business, but there are a few actions that need to be taken to help avoid exposure to these nefarious strains of code. Let’s take a look at a few now:

      1. Have a strategy for emails - Most ransomware attacks are sent through phishing emails. Make sure that you--and your staff--understands the best practices of dealing with emails and how to spot fraudulent messages. 
      2. Have a backup strategy - Ransomware is a fabulous example of why organizations need to have offsite data backup in place. If your systems are hit by ransomware, having offsite backup in place will allow you to rest assured that your data remains unencrypted and available for use. 
      3. Patch your security tools - One major problem with many organizations’ cybersecurity platforms is that the tools they rely on for network and data security aren’t always updated regularly. Keeping your antivirus and firewalls updated is a good practice regardless of the presence of ransomware. 
      4. Never pay - There have been high-profile ransomware attacks where the victims pay the ransom. There is no guarantee that these scammers will unencrypt the files/drives or won’t leave other malware behind after they successfully extort you. 

      Patriot Tech Services Inc. is the trusted name in TriState when it comes to helping businesses utilize IT the right way. Our expert technicians can help you outfit your IT infrastructure with the tools you need to keep your network up, running, and free from downtime-causing malware. Call us today at 877-874-4629 to learn more. 

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      Latest Blog Entry

      Remote work has been crucial to many businesses as they work to sustain themselves throughout the COVID-19 pandemic. However, as businesses have adopted these new methods of operation, it has become clear that remote work is likely to be much more than a survival tactic movi...

      Latest News

      Patriot Tech Services Inc. launches new website!

      Patriot Tech Services Inc. is proud to announce the launch of our new website at www.patriot-techs.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

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